Last updated: 19th May 2025
These terms apply to all services provided by AX Content. By engaging our services, you agree to the following:
1. Definitions
“You” refers to the client, including employees or agents. “We”, “Us”, or “Our” refers to AX Content.
2. Quotes and scope
- Quotes are valid for 30 days from the date of issue.
- Quotes include two rounds of revisions and one round of proofreading.
- Feedback must be provided within 14 days of the first draft.
- Additional work or scope changes will be quoted separately at $200/hour.
3. Payment terms
- One-off projects: 50% deposit, 50% on completion
- Retainers: Monthly advance payments
- 1:1 sessions and workshops: Full payment at time of booking
- Invoices are due within 7 days. Late payments may incur 10% interest (after 21 days) and 20% thereafter.
- PayPal and international payments may include processing fees.
4. Meetings and communication
- Meetings outside scope are charged at $200/hour.
- Missed meetings without 24 hours’ notice will be billed.
- A single point of contact should be provided.
- If no communication is received within 30 days, the project will be closed and invoiced.
5. Timeframes
- We aim to meet agreed deadlines but are not liable for delays due to illness, emergencies or client delays.
- Projects may be paused if we do not receive required information within 7 days.
6. Cancellation and termination
- You may cancel the project at any time via email. We will invoice for all work completed to date.
- No refunds for workshops or 1:1 sessions once booked.
- We reserve the right to cancel work with reasonable notice.
7. Ownership and copyright
- Copyright transfers to you upon final payment.
- Until final payment, we retain ownership of all work.
- We may reference your project in our portfolio unless an NDA is in place.
8. Client responsibilities
- You are responsible for the accuracy and legality of materials you provide.
- We do not guarantee error-free work; final approval is your responsibility.
9. Liability and indemnity
- We are not liable for indirect or consequential losses.
- You agree to indemnify us against claims arising from your use of our work.
10. Governing law
These terms are governed by the laws of Victoria, Australia. Disputes will be resolved through Australian courts.
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