Privacy policy

Last updated: 19th May 2025

AX Content ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, store, use and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information we collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Business name and details
• Project information
• Analytics and usage data (e.g. IP address, browser type, location)

2. How we collect your information

We collect personal information when you:

• Submit an enquiry via a contact form on our website
• Book a session or call through Calendly
• Subscribe to a mailing list (future feature)
• Send an email directly
• Engage with our services
• Interact with our website via cookies and tools such as Google Analytics

3. Why we collect your information

We collect your information to:

• Communicate with you about services and enquiries
• Deliver services and manage client relationships
• Improve our website and service offerings
• Conduct analytics and site performance tracking
• Send you marketing material (where consent is provided)

4. Disclosure to third parties

We may share your personal information with third parties that support our business operations, including:

• Google Workspace
• Webflow (website host)
• Calendly (appointment scheduling)
• Rounded (invoicing and bookkeeping)
• Microsoft Office tools
• Future email marketing platforms

We do not sell or rent your personal data. All third parties are expected to comply with Australian privacy laws or equivalent standards.

5. Security and storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored securely via third-party platforms as outlined above.

6. Access and correction

You may request access to your personal information or ask for it to be corrected by contacting us at alice@axcontent.com. We will respond within a reasonable time.

7. Cookies and analytics

We use cookies and tracking tools such as Google Analytics to collect data on site usage and performance. This may include IP addresses, time on site, and page visits. You can disable cookies via your browser settings.

8. International users

While AX Content is based in Australia, this website may be accessed globally. By using our site, you consent to the handling of your information according to this Privacy Policy and Australian law.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website. Significant changes will be communicated directly where appropriate.

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